Terms & Conditions

Updated 22 July 2025

INTRODUCTION

1.1 OhPadel (Pty) Ltd (Registration Number: 2024/242713/07) (the “Company”, “we”, “us”, “our”) is a company registered in the Republic of South Africa, which company owns one of more padel club/s (“Clubs”). The Company offers online bookings for its Clubs via this website and the Playtomic mobile application, as well as general information about the Company’s business, such as the location of its Clubs and facilities available.

1.2 By using this website and/or the Clubs and facilities therein (“Services”), you accept the terms, conditions, policies and notices published on this website, displayed at the Clubs or contained in any Company documentation, such as sign-in sheets and booking forms. By using the Services, you agree to these terms of service as a written contract between you and the Company (“Terms”).

1.3 Please read these Terms carefully before accessing or using our Services. If you do not agree to all the terms and conditions of this agreement, then you may not access any Services.

1.4 You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

2. GENERAL CONDITIONS

2.1. By agreeing to these Terms, you represent that you are at least the age of majority or are duly represented by a major when making use of the Services (“agent”).

2.2 You understand that you and/or your company and/or your agent’s personal information will be processed in line with the Company’s privacy policy, that you have read such policy and consent to the processing of your personal information in accordance with such privacy policy.

2.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website or Services.

2.4. The headings used in the Terms are included for convenience only and will not limit or otherwise affect these Terms.

3. USE OF FACILITIES

3.1 By participating in any activities at the Clubs, you understand the contact nature of the sport and understand the risks associated therewith.

3.2 Any person entering the Clubs and/or utilising any of the facilities does so entirely at their own risk. The Company is not liable for any loss, damage or injury (bodily injury, personal injury, sickness, disease, death), accidental or otherwise or any other loss of any kind of other loss, to any property of or suffered by any person howsoever arising or by whomsoever caused or in any manner connected with the use of the Clubs, whether any such liability, claims, and demands result from the act, omission, negligence, or other fault on the Company, and you agree to indemnify the Company for all liabilities or losses incurred in connection with their use of the Services, without limitation.

3.3 Admission to the Clubs is reserved for members and guest players who have booked a court session using our online booking tools. Management may allow other persons to attend the Club at their sole discretion and right of admission is reserved.

3.4 The Company reserves its rights to remove persons from the Club/s and/or ban persons from using the Services in the event that such persons are:

3.4.1 Trespassing;

3.4.2 Engaging in unlawful activities, being violent, harassing or threatening anyone or endangering anyone;

3.4.3 Dressing inappropriately including but not limited to dressing in a way that puts themselves at danger of injury; and/or

3.4.4 Violating these Terms.

4. MEMBERSHIPS

5. ONLINE BOOKINGS

5.1 All online bookings are processed via Playtomic. No other bookings will be taken.

5.2 The Club fees are as set out on our Pricing page from time to time. You can purchase padel rackets and balls from our Pro Shop on premises or purchase these through Playtomic when booking your sessions.

5.3 We reserve the right to refuse any online booking that you place with us. In the event that we make a change to or cancel a booking, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the booking was made, as well as refund you, where applicable.

6. CANCELLATION AND REFUNDS POLICY

6.1 The provision of goods and services by the Company is subject to availability. In cases of unavailability, the Company will refund the Customer in full (where applicable).

6.2 Booking cancellations by you made at least 24 hours prior to the booking will receive a 50% refund. Cancellations by you made within 24 hours of the booking will receive no refund.

6.3 Refunds are processed through Playtomic and can take between 2 and 15 working days.

6.4 Products bought in our Pro Shop will be subject to the following returns policy:

6.5 You may return any products in their original packaging within 30 days of purchase, for any reason.

6.6 If a product is defective, you can return it within 6 months of purchase, provided that the reason for the product being defective is not due to normal wear and tear or your negligence.

6.7 No returns will be processed in respect of foodstuff and beverages.

6.8 Refunds on in-store items will be processed by way of Pro Shop vouchers or refunds to the credit card used for purchase.

6.9 Products may be exchanged at the Pro Shop, provided that they are in their original packaging and capable of resale.

7. PAYMENT

7.1 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

7.2 Credit card information is always encrypted during transfer over networks.

7.3 Payment may be made via Playtomic using Visa and MasterCard. No cash payments will be accepted.

7.4 Card transactions will be processed for the Company via Playtomic, S.L. with NIF: B-84604792 and registered in: Commercial Registry of Madrid; and its registration details are: volume 35650, Book 0, Folio 84, Section 8, Sheet M-430240 and whose contact details are: Calle Lagasca 88, 8th floor, door 2, 28001; Madrid, Spain. The payment methods accepted are as follows:

7.5 who are the approved payment gateway for all South African Acquiring Banks. [ ] uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to [ ] to view their security certificate and security policy.

8. MODIFICATIONS TO THE SERVICES AND PRICES

8.1 Pricing for our Services is subject to change without notice.

8.2 We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time.

8.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Services.

9. THIRD-PARTY LINKS

9.1 Certain content, products and Services available via our website may include online tools and links to third-party websites.

9.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

9.3 We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

9.4. Any use by you of the online tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

10. COOKIES POLICY

This website may use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customise the website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

11. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Services if we suspect that you are violating any of the prohibited uses.

12. DISCLAIMER AND LIMITATION OF LIABILITY

12.1 Anyone entering the Clubs and/or using any of the facilities does so entirely at their own risk.

12.2 We do not guarantee, represent or warrant that your use of our Services will be safe, uninterrupted, timely, secure or error-free.

12.3 In no case will the Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, tenants or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services, your attendance at the Premises or for any other claim related in any way to your use of the Services, whether as a player or a visitor. Our liability is limited to the maximum extent permitted by law.

12.4 Please take note that a manufacturing facility of honey and honey-related products is located at the Premises, and the use of a forklift and other industrial equipment is used onsite. This limitation of liability extends to any direct or indirect losses which are caused by such tenant of the Company to the full extent permitted by law.

13. INDEMNIFICATION

You agree to indemnify, defend and hold harmless the Company and our parent, subsidiaries, affiliates, tenants, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

14. SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, the unenforceable portion shall be deemed to be severed from these Terms and such determination shall not affect the validity and enforceability of any other remaining provisions.

15. ENTIRE AGREEMENT

The failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and constitute the entire agreement and understanding between you and us and governs your use of the Services.

16. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

17. COMPETITIONS & GIVEAWAYS

17.1 Competitions and giveaways are open to residents of South Africa aged 18 and over. Employees of the Company and their immediate families are ineligible. The method of entry will be detailed in the competition announcement. Each competition will have a specified entry period, and any late entries will not be accepted. Prizes are as stated and are non-transferable, non-exchangeable, and not redeemable for cash.

17.2 Winners will be randomly selected or chosen according to criteria outlined in the competition and will be notified via the provided contact details (email, phone, or social media). If the winner does not respond within 2 days, an alternative winner may be selected. By entering, participants agree to allow the Company to use their names, images, and likenesses for promotional purposes related to the competition without further compensation.

17.3 We reserve the right to disqualify participants for tampering, cheating, or breaching the rules. The Company may cancel or modify any competition due to circumstances beyond its control. Liability for loss, damage, or injury related to participation or prize acceptance is disclaimed.

18. CONTACT INFORMATION

Our contact information is posted below:

OhPadel (Pty) Ltd

(Registration Number: 2024/242713/07)

Physical Address: 27 Kleine Street, Stanford, 7210

Email Address: howzit@ohpadel.club

Cellphone Number: 0837888641‍